1. Purpose
We take concerns about your personal data, your public profile, and the overall CosmoOps Tap experience seriously. This page describes how to raise a grievance and how we handle it.
2. Grievance Officer Details
- Officer
- Grievance Officer, CosmoOps Tap
- Organisation
- CosmoOps (OPC) Private Limited
- grievance@cosmoops.com
- Location
- Puducherry 605001, India
- Acknowledgement
- Acknowledged within 48 hours
- Resolution
- Resolved within 30 days
3. How to File a Grievance
Email the Grievance Officer at the address above with a subject line starting "Grievance:".
Include your registered email address or public profile link, and a clear description of the issue.
We'll acknowledge your grievance and work to resolve it within the timelines noted above.
4. Types of Grievances Handled
Personal data or privacy concerns — questions about what we hold, or requests to correct or delete it.
Public profile issues — concerns about content visible on your (or someone else's) public profile card.
Account and access issues — trouble logging in, resetting your password, or accessing your dashboard.
General service quality concerns about the product.
5. Escalation
If you're not satisfied with the resolution, reply to the same thread requesting escalation and we'll have a senior team member review it.
6. General Support vs. Grievances
For general questions, feature requests, or how-to help, please use regular support channels rather than the grievance process, so formal grievances stay easy to track and resolve quickly.